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Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.
The information you provide is not shared with non-authorized third parties.
We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.
When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Hotel Policies

Guaranty Policy:

Credit card is required to guarantee the reservation.

Deposit Policy:

The payment of your reservation must be made in advance, 1 day or 24 hours before arrival by a deposit to our bank account:

Bank: Banamex
Beneficiary: Operadora Reforma Avenue S. A. de C. V.
Branch: 00000221
Address:Colón D. F.

Account:2214207977
Interbank Code:002180022142079772
Swift Code:BNMXMXMM2214207977

Check In: 2:00 p.m. Check Out: 1:00 p.m.
Credit Cards Accepted:

American Express, Visa and MasterCard and if travel agency, IATA number.

Cancellation Policy:

Must cancel within 1 day prior to arrival:

* 1 day subject to a 10% off the total amount.

No Show Policy:

In case of no show the fee charge is the first night.

Extra person Policy:

The Guestroom maximum occupancy is: 4

Kids Policy:

Children under 12 years are free in room with 2 adults, children have no right to the continental breakfast.

Pets Policy:

No pets are allowed

Oversold Policy:

In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.